When you get double glazing, you are protected by laws from the minute you sign a contract with a company. So if anything does go wrong, you can feel protected in the understanding that you have rights.

We’re going to through some of these rights you have when you buy double glazing.

But when you are picking a double glazing firm, bear in mind to look for one with great critiques and an extended trading history. That way you are much much less likely to encounter troubles.


Under the Consumer Contracts (Data, Cancellation and Extra Charges) Regulations 2013, your double glazing business has to give you a minimum of 14 days as a cooling off period.

But they only have to do this if you sign a contract away from their premises, for example if you sign at residence or on the web.

If your double glazing firm is going to match a common size window, you can cancel within 14 days from the delivery date. You can get your windows installed within the 14-day cooling off period, but the installer will usually ask you for your express consent to do this.

If you do allow the company to set up your windows just ahead of the cooling off period has ended, you are going to be responsible for any expenses the company incurs by fitting and removing your windows if you later cancel.

If you are receiving windows made to measure or custom created, there will not be any automatic appropriate to cancel. Your double glazing organisation may well nonetheless give you a right to cancel in their contract, so you ought to check and see whether or not you will lose any cash if you do cancel.

Your rights if you have troubles

Hopefully, practically nothing at all will go incorrect in the course of or soon following you have your windows fitted, but there are laws that shield you if some thing does occur.

The Provide of Goods and Services Act 1982 states that double glazing require to:

  • be created with supplies that are ‘fit for their purpose’ and made ‘of a satisfactory quality’
  • be installed employing ‘care and skill’
  • be what you ordered

If your double glazing installer does not meet these situations, they are in breach of contract and you have the right to have the windows repaired or replaced. The enterprise can pick whether or not they will repair or replace the windows, and can choose the least expensive alternative.

Installers have to also make certain that they carry out the remedial work inside an affordable time but also have to not lead to any inconvenience to you.

Other methods to defend yourself when you get double glazing

Check they are registered with a competent persons scheme

When you take place to be seeking for a double glazing company, it is worth checking whether they are part of a Competent Persons Scheme, such as FENSA and CERTASS. These schemes make particular that the installer is competent and they are vetted, so you have peace of mind that they are a respected installer.

They are also able to self-certify that their work meets Building Regulations, which will save you from getting to notify your nearby authority yourself.

Pay by credit card

If you pay for your windows by credit card, you are protected by the Customer Credit Act 1974. This implies that your credit organisation is equally liable with the double glazing company for any breaches of contract, so if the firm tends to make any promises about its merchandise they can not hold, you are covered.

Also, if the organisation goes out of business just before they finish your work, you can claim for the expense of getting the work completed from your credit card provider.

Bear in mind, you never ever have to pay for all the work by credit card – you could just spend the deposit on the credit card and nonetheless be protected.

Now that you know your rights when you get double glazing, you can truly feel assured that you know what to do in the event of a problem. If you are looking for double glazing quotes, just use our service to get up to four entirely totally free quotes from reputable firms.